SENIOR TECHNICAL OPERATIONS • SUPPORT • WORDPRESS

I solve complex technical problems and turn them into clear outcomes.

Senior Technical Operations Engineer with experience across Tier 3 support, Azure environments, onboarding, training, documentation and service improvement.

CAREER HIGHLIGHTS

Experience that creates practical improvements.

Full CV →
01Deploying Company Wide MDM
02Creating Training Process for onboarding.
03Cost Saving Project (over £200K)

RECENT EXPERIENCE

Technical operations and support.

Dec 2022 – Present

Senior Technical Operations Engineer

Invenias by Bullhorn

Technical project ownership, onboarding, cross-training, documentation and advanced operational support.

Sep 2019 – Dec 2022

Technical Operations Engineer

Invenias by Bullhorn

Tier 3 escalations, critical-event communication and collaboration with development, database and systems teams.

Oct 2017 – Sep 2019

IT System Engineer

Invenias by Bullhorn

Maintaining devices, networks and communications systems while delivering user support and technical projects.

Earlier roles, knowledge and achievements

CORE KNOWLEDGE

Platforms and strengths.

Technical Support

· 15

Microsoft Azure

· 12

WordPress

15

VMware

5

Mobile Device Management

· 8

System Maintenance

· 14

SELECTED WORK

Projects and practical builds.

Open full-screen projects →

WORDPRESS SIDE PROJECT

MapMyURL

I also turn real support problems into useful WordPress plugins. MapMyURL helps site owners understand, check and manage their URLs.

RECOMMENDATIONS

What people say.

“Having inherited a problematic website, Dan was able to build an infrastructure on which we were able to develop our website further, whilst not only maintaining up-service, but speeding up the website. In addition, he had the foresight and knowledge to build around any further developments we would need, especially in regards to SEO and SEM.”
R
Rhys TurtonLinkedIn
“I have found working with Dan a pleasure throughout my time at DT with him, I have always found him to both knowledgeable and helpful - two key traits to be successful in his role in IT Support. Dan is a very well liked and professionally well regarded member of the team, he is a very good asset to our company and one who I would also personally endorse for his initiative and problem solving skills as well as his own inter-personal skills and ability to see a job through.”
C
Christopher DuffinLinkedIn