Troubleshooting and resolving tickets escalated to Tier 3 Support while maintaining SLAs for updates and resolutions. I also identify bugs, system, and database issues to Development, System Engineering, and Database Administration teams. I manage communication for critical and client impacting events to Support, client servicing teams, and public status websites. I working closely with System engineers on the Azure Production

As an IT Support Engineer, I am responsible to monitor and maintain all the computer, mobile devices, and networks of the organization. I install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. I also have my own projects which I look after and make sure I meet all the deadline. I take care and manage our mobile phone contract this includes ordering and setting up new devices, adding the new connections, Porting in numbers and checking tariff when users go overseas. I also looking after office VoIP system.

As a IT support Administrator where I have a broad range of responsibilities. One of the main roles is 1st line Support which involves me responding to any tickets raised on our helpdesk software and dealing with any technical problems with the meeting rooms within our office.

I was mainly responsible for hardware problems, this covers a variety of tasks but can range from simple solutions such as keyboard replacements moving to more complex issues such as motherboards replacement on laptops and Desktops. I enjoy the problem-solving aspect to this role as well as dealing with customers on a daily basis. I enjoy helping people and offering support and tutorials on how to use their new products and software. I regularly look after the day to day running of the workshop and more recently, in the owner’s absence, a colleague and I managed the workshop on her behalf for a month ensuring business continued as normal and customer’s expectations were met.